🔄 Return & Refund Policy — Back 2 Toys

At Back 2 Toys, we want you to love your purchase! If you're not completely satisfied, we’re here to help.

📦 Returns

• You may request a return within 30 days of receiving your order.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Certain items like clearance or final sale products are non-returnable unless they arrive damaged or defective.

📝 How to Start a Return

1. Contact our customer support team at [your email here] with your order number and reason for return.

2. We will provide you with instructions and a return address.

3. Customers are responsible for return shipping costs unless the item was damaged or defective.

💸 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–7 business days.

🔄 Exchanges

• We currently do not offer direct exchanges.

• If you need a different item, please return the original item and place a new order.

❗ Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order.

• We will happily send a replacement or issue a full refund at no extra cost.

📬 Non-Returnable Items

• Gift cards

• Downloadable products

• Clearance or final sale items

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